Internal Dispute Resolution

We are committed to providing our customers with the best possible service.

If you have a concern or complaint about our service, please contact:

Complaints Officer

Level 5, 88 Jolimont Street,

East Melbourne VIC 3002

03 9614 2300

hello@mosaicprivate.com

We will acknowledge your complaint in writing immediately or as soon as practicable after receipt and will respond within 45 working days. We will endeavour to resolve your complaint quickly and fairly.

If you feel that your complaint has not been dealt with to your satisfaction, you can contact the Australian Financial Complaints Authority (AFCA), of which we are a member.

Contact details for AFCA are as follows:

Australian Financial Complaints Authority

Ph: 1800 931 678 (free call)

GPO BOX 3

Melbourne VIC 3001

Website: www.afca.org.au

Email: info@afca.org.au