Support and Feedback

We take your feedback seriously and will work proactively to investigate and resolve your complaint. If you have a complaint, please contact us by any of the following methods:

Email: compliance@mosaicprivate.com
Telephone: +61 3 9614 2300
Post: Level 5/88 Jolimont Street, East Melbourne VIC 3002

We will acknowledge your complaint in writing immediately or as soon as practicable after receipt and will respond within 45 working days. We will endeavour to resolve your complaint quickly and fairly.

If you feel that your complaint has not been dealt with to your satisfaction, you can contact the Australian Financial Complaints Authority (AFCA), of which we are a member.

Contact details for AFCA are as follows:

Australian Financial Complaints Authority
Ph: 1800 931 678 (free call)
GPO BOX 3
Melbourne VIC 3001
Website: afca.org.au
Email: info@afca.org.au